Returns and Exchanges
I want you to be happy with your purchase.
I stand behind my craftsmanship, so please contact me with any questions or concerns upon receiving your jewelry.
Ready to ship items purchased from Mountainside Studio must be returned undamaged and unworn within 7 days for full refund. All return shipping fees will be the customer’s responsibility. Please contact me immediately with any questions regarding a 7 day return.
Custom pieces are not eligible for return. However, if there is an issue with craftsmanship I am happy to work with you to resolve the issue or accommodate any reasonable requests.
I cannot be responsible for your carelessness or accidental damage to your jewelry. Scratches, dents, breakage, discoloration, and loss are all included in what I cannot be responsible for. Once your jewelry is in your possession, you are fully responsible for its care.